FAQs ABOUT LIBRARY OPERATIONS (updated 3/25/2020)
I DO NOT HAVE A LIBRARY CARD. HOW CAN I REGISTER TO USE YOUR ONLINE SERVICES IF YOU ARE NOT OPEN?
You can call the library Monday – Friday from 10-4 (885-3108). The librarian will ask for some basic information to verify you are a Springfield resident and give you a library card number that will be good during this crisis only. Or you can request a library card number online using this form.
Once the library reopens, you will need to come into the library and show your identification or a piece of mail to receive your actual library card in order to use all the library's services. Cards created this way will expire one week after the library re-opens to the public.
Unfortunately, you cannot receive the library card information via email or Facebook messenger.
I HAVE LIBRARY MATERIALS THAT ARE DUE OR OVERDUE. SHALL I RETURN THEM IN THE DROP BOX?
Library staff prefers that you keep all library materials at your home until the library can reopen. We are quarantining items in the drop box to avoid further spread of the virus and are wearing gloves as a precaution. However, we do not want the drop box to overfill in the event that staff will no longer be able to work in the building.
WILL I GET A HUGE FINE IF I DO NOT RETURN THE ITEMS ON TIME?
Library staff will be updating patron accounts so that any items that were due this month, or in the future, will be renewed for you. You can call to ask us to renew the items 885-3108. In the event that they do not get renewed for any reason, we will be waiving fines for a period of time after we reopen. So, please do not worry and stay well.
CAN I PLACE HOLDS ON MATERIALS IN THE LIBRARY AND CAN YOU DELIVER THEM TO MY HOUSE OR CAN I PICK THEM UP OUTSIDE THE BUILDING?
For your safety and the safety of all library staff, we will not be making deliveries or offering curbside pickup.
HOW CAN I GET MATERIALS TO KEEP ME OCCUPIED?
The Springfield Town Library offers two main ways for you to get downloadable reading and listening materials.
- The RBdigital app (through your favorite play store) gives you access to the digital eBook and audiobook collection from ListenUp Vermont and our own collection of 50+ magazines. You can also access the collection on your desktop computer or laptop using this link: https://springfieldvt.rbdigital.com/
- The Libby app (through your favorite play store) provides you with another source of digital eBooks and audiobooks. The library has a special collection that is not shared with other Vermonters so access to them is much more available to our cardholders. You can also access the collection on your desktop computer or laptop using this link: https://gmlc.overdrive.com/
I DOWNLOADED THE APP BUT I AM CONFUSED WHAT TO DO NEXT.
You will need to create an account and will need your library card number and your library pin (the last four digits of your phone number you gave us when you registered). You can call us at the library Monday – Friday from 10-4 and we can talk you through it. There is also online help available at https://springfieldvt.rbdigital.com/help/ (for RBDIGITAL) and https://help.overdrive.com/en-us/categories/getting-started.htm (for Libby/OverDrive)
I TRIED TO REGISTER FOR AN ACCOUNT BUT IT WILL NOT ACCEPT MY LIBRARY CARD AND PIN NUMBER.
I DO NOT LIKE TO READ ON A SCREEN. CAN YOU GIVE ME PRINT MATERIALS?
Library staff has gone to the armory (w/ masks and gloves) and packaged FREE print materials to you. SURPRISE packages are waiting for you Monday - Friday from 11-2 (weather permitting) on the railings of the library's handicap ramp. Please do not come specifically for materials but feel free to stop to pick up a pack if you are out on ESSENTIAL travel. KEEP the material you choose. Do not return it. We want all to be safe. Enjoy your new surprises.
- If you are on Facebook, you can join our online book group and join in the conversations. https://www.facebook.com/groups/542879123030233/?source_id=192858151081
- If you are not on Facebook and want to join in but do not know how, give us a call (885-3108) Monday-Friday from 10-4 and we will talk you through the process of signing up for Facebook and get you connected to the library and its book group.
WHAT OTHER ONLINE RESOURCES DO YOU HAVE?
Resources provided to cardholders by Springfield Town Library:
Access World News – More than 10,000 sources of information from world-wide newspapers, journals, magazines and transcripts of various television news shows. Use this link https://infoweb.newsbank.com/apps/news/easy-search?p=AWNB to access this resource.
Consumer Reports – the resource you know and trust for information. Use this link to gain entry: http://search.ebscohost.com/login.aspx?authtype=ip,cpid&custid=s9220011&site=crcro&return=y
World Book Online – Three levels of online encyclopedia access. Access the resource using this link: https://www.worldbookonline.com/wb/products?ed=all&subacct=M8799
Resources provided by the Vermont Department of Libraries to All Public Libraries:
Universal Class - More than 500 online classes ranging in topics from writing skills, software programs (including Adobe and Microsoft programs), to science, html, and graphic design. There's something for everyone! Though classes are not for college credit, they are led by a real instructor with whom you can communicate by e-mail. Courses allow you to proceed at your own pace, working on assignments anytime, day or night. To access them, go to http://bit.ly/vtlib_uc and use your library card number to login and create an account.
Learning Express - Learning Express library is a deep and broad tool that has something for everyone! It covers elementary school homework help, prep for the Commercial Driver’s License (CDL) exam, nursing and medical testing prep, job interview and resume writing, computer skills, SAT, LSAT, and GRE test prep, to interactive tools to help someone choose a career. It can help someone choose a pathway in life or provide the tools to get a better job. To access this resource create an account using this link. https://www.learningexpresshub.com/ProductEngine/LELIndex.html#/learningexpresslibrary/libraryhome?AuthToken=49E7B110-4AD5-418E-83CE-ADF5D44C9798
Vermont Online Library - Covering everything from newspaper articles to DIY car repair, the Vermont Online Library (VOL) can help with any topic. Available free to all Vermonters, VOL has options for all ages from elementary school through adult. You can even use it to read current articles from the NY Times, Washington Post, the Economist, and more. To access this resource
Use this link https://vtonlinelib.org/?loc=vol_sp8 . It will ask if you share your location; if not, login with your library card number or a password (contact library staff, if you need this information).